Servicewise a powerful solution for growing it service organizations. Used by small help desk teams and large call centers around the world, servicewise is the solution that scales to any organization. Techexcels solution can be delivered as onpremise software or online through the cloud. Techexcel was founded in 1995 and is a 100% privately owned software solutions. Techexcel servicewise hd is a configurable and scalable software suite for help desk management and it service management. Techexcel s service and support management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and crm business processes. New graphical workflow modeling, a knowledge base search engine with autosuggest, and an integrated employee web portal for selfservice makes the latest version of techexcel helpdesk a viable solution for any size business. We are also having etech digitally signed and email software from where the broker can send the bills, contracts,reports,margins and many more through this system. A leading provider of integrated frontofficecrm, helpdesk, and project tracking applications, techexcel seamlessly integrates web, wireless, and clientserver technologies to provide companies with the. Techexcel servicewise is a configurable and scalable software suite for help.
The range and depth of reports in devtrack is such that we can now effectively monitor and analyze the development process and implement timely corrective action. Top 10 help desk service providers in 2019 read dive. May 05, 2009 techexcel s servicewise help desk is part of a complete it service management solution that can be paired with its application lifecycle and customer relationship management crm tools. Overview used by small help desk teams and large call centers around the world, servicewise is the solution that scales to any organization. Techexcel partners with centennial software techexcel. Service desk ticketing system service tickets software techexcel. Consider techexcel s servicewise as a central component in a complete it, software development and customer service management solution. Frontrange solutions is another service provider that offers it software solutions, with its main focus on providing help desk, service management, customer relationship management, and infrastructure management. Techexcel bridges the gap between product development and servicesupport with a unified platform for alm, itsm and customer support. By building a software framework which allows enterprise applications to be tailored, we have build a range of products and prototypes to suite your need. Techexcel is a leading vendor in providing webbased helpdesk software for businesses of all sizes and all industries. They were the best software to meet the needs of adroll, but another vendor may be best for your companys unique requirements.
Servicewise was a fast and stable solution once configured. It gives you the power to enforce business rules and optimize business processes whether you are a 25person or 10,000person support organization. The program allows efficient processing of customer inquiries. Customerwise is a powerful integrated crm solution. Techexcel helpdesk includes servicewise, a powerful customer support solution, assetwise, a highend asset management package, and formwise, a webbased forms automation tool. Techexcel helpdesk, an integrated suite of three powerful products, provides a comprehensive, highend helpdesk solution. Techexcel solutions improve collaboration, communication, and processes between teams improving efficiency, quality, accountability, and. Techexcel login devsuite servicewise customerwise select version.
Techexcel helpdesk help desk software and resources. Techexcel servicewise hd helps automate and streamline it services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledge base. We were a small support team with 710 users supporting a few hundred customers and a handful of software products. With support for advanced features and an intuitive interface, this is a great enterprise it solution thats well worth a look. A ticket consists of one or more messages arranged in chronological order. Techexcel announces servicewise and customerwise 9. Help desk software enables support agents to track, prioritize, and solve customer support tickets. If youre considering any alm, itsm or crm, or just want more information, were happy to answer all your questions. Servicewise is a completely customizable internal helpdesk and it service management itsm solution. Amcom software selects techexcel customerwise help desk. The ability to automate the discovery and identification of all hardware and software assets on a network in realtime will significantly streamline and optimize any corporate help desk, says andy burton, ceo at centennial software. Servicewise is a webbased help desk software for it service management offered by techexcel and helps small and large businesses streamline processes. Search components, applications, addins and cloud services.
Techexcel helpdesk includes servicewise, a powerful customer support solution. Heat service and support is a flagship help desk solution that frontrange solutions have to offer. It asset management software it asset management itam is a rigid business discipline that enables companies to more effectively manage their technology equipment throughout its lifecycle, achieving a clearer assessment of the value of their it components, a better understanding of what their capabilities are and how they are used, and indepth insight into how they affect core business. Follow these ten rules to get your helpdesk started on the right path. Servicewise enables help desks to gather, process, and respond to issues and requests in a shorter amount of time. Techexcel helpdesk simply a better and more complete internal help desk software solution with builtin employee web portal, asset and knowledge management, and complete workflow customization capabilities. Live risk management software professional clearing members. Techexcel knowledgewise is a centralized, wikibased knowledge management solution designed to facilitate team collaboration, improve efficiency, and mitigate data risk. All content is posted anonymously by employees working at techexcel. This endtoend environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources. Lafayette, ca prweb august 10, 2009 techexcel, inc.
Techexcel servicewise the premier it service management software. Lafayette, california, august 10, 2009 techexcel, inc. Servicewise enables help desks to gather, process, and respond to issues. Techexcel software solutions is in the business of the software for more than a decade and has been dedicatedly giving the superior services to its clients. Techexcel servicewise is a configurable and scalable software suite for helpdesk management and it service management. Nov 12, 2007 trends in customer support software november 12, 2007 by crm helpdesk software a customer support software is a software solution that promotes easy and rapid interaction between the potential and existing prospects and the entrepreneurs in different business domains. Top us electrical distributor selects techexcel help desk management suite to manage desktop operations techexcel reintroduces free evaluation software program program provides free 30day fullfunction trial of its awardwinning application lifecycle management and it service and support software solutions. Help desk software vendorsspecialize in providing internal service and support solutions that automate the itsm, help desk and service desk function. Servicewise helps automate and streamline it help desk activities with. The suite of five integrated products incorporates download management, sales and marketing automation, support plan management and renewals, customer support, and asset management. Need to implement an enterpriseclass it asset management solution with advanced reporting at your organization. Servicewise vs lbi hr helpdesk 2020 feature and pricing. Techexcel is the leader in unified application lifecycle management as well as support and service solutions that bridge the divide between product development and servicesupport. Customer relationship management sales force automation software helpdesk software cr sites like soffront crm solutions and web based crm software for a complete customer relationship management crm application spanning the marketing, sales, customer support and help desk functions to the midmarket.
Techexcel s servicewise help desk is part of a complete it service management solution that can be paired with its application lifecycle and customer relationship management crm tools. Servicewise integrates all the essential it tools you need into one. June 12, 2006 centennial software, developer of it asset discovery and endpoint security solutions, today announced that techexcel, a leading provider of integrated it service management, customer support software, and alm software, has selected centennial discovery for integration with its help desk software suite. Techexcel customerwise is a configurable software suite for external customer support and helpdesk management that is scalable to organizations of any size. Techexcels it helpdesk and service management solution, servicewise, offers an affordable and scalable it service management suite that makes business. Techexcel is a privately held software company dedicated to developing intelligent software solutions to optimize todays business processes. A great help desk is at the heart of great customer support. A solution that aids in delivering exceptional customer service. Alm, crm, service desk, itil, testing, workflow, process management, itsm, support and service.
The latest release of the companys helpdesk software servicewise and customer support solution customerwise includes new features and enhancements that help enterprises more effectively optimize their it infrastructure and obtain realtime roi of their marketing, sales and customer service campaigns. Servicewise helps automate and streamline it help desk activities with configurable workflows, process approvals, email integration, it project management, and integrated knowledge management. A few of the key features of any help desk software are. Zendesk help desk software choose the best helpdesk software. We were a small support team with 710 users supporting a few hundred customers and a handful of software.
Techexcel has won many awards for its company and products, including the customer integration solutions product of the year award and the sd times 100 award. Techexcel customerwise is an integrated crm software application for managing. The techexcel sales and technical support team will assist you in evaluating our products. Web solutions and software servicessoftware, erp, crm, hrms, payroll, web applications we believe that every business is different so does the need enterprise application. Techexcel is a privately held software company dedicated to developing intelligent software solutions. Ui improvements, better agile support and much more major ui improvements, productivity features and much more techexcel provides the tools that can be used by teams as point solutions or fully. The techexcel help desk software suite will leverage centennial discoverys automated it asset discovery capabilities for complete it asset identification and inventory management. Good skills php, html5, coldfusion, bootstrap, codeigniter, laravel etc. Whether you are buying for the first time or just replacing your current system, this wh. This demo shows some of the most important features of techexcel helpdesk. Our solutions are focused on improving the value and visibility of it by giving you the tools you need to deliver faster and better services while keeping customer engagement levels high. Techexcel unifies the enterprise by bridging the gap between product development and service support. See what employees say its like to work at techexcel software solutions.
Ability to maintain source code, and analyse and fix bugs. Typical functionality includes call management, call tracking, knowledge management, selfhelp, problem resolution, remote control, and integrated it asset management capabilities. About techexcel help desk software what is techexcel servicewise. Techexcel provides the tools that can be used by teams as point solutions or fully integrated. Techexcel servicewise is built with an easytouse interface and with a host of comprehensive features to ensure that organizations can meet and even exceed service expectations. Express pc inventory software database software category. Techexcel servicewise is a configurable and scalable software suite for help desk management and it service management. The latest release of the companys helpdesk software servicewise and customer support solution customerwise includes new features and enhancements that help enterprises more effectively. Servicewise is a totally customizable and comprehensive internal help desk and it service management itsm solution. Express metrix develops awardwinning pc inventory and software metering solutions that provide unparalleled visibility and control over your it assets. Consider techexcel s servicewise as a central component in a complete it, software. Techexcel helpdesk techexcel helpdesk, an integrated suite of three powerful products, provides a comprehensive, highend helpdesk solution.
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